Are you renting with
Gardian Property Management and thinking about bringing a pet into your home? With updates to Queensland’s
Residential Tenancies and Rooming Accommodation Act (RTRA Act) in 2022, the process is now clearer and more tenant-friendly than ever.
Here’s your step-by-step guide to navigating the
pet application process in Queensland rentals — tailored for tenants managed by
Gardian Property Management.
📋 Step 1: Fill Out Form 21 – Request to Keep a Pet
To begin, you’ll need to complete Form 21 – Request for Approval to Keep a Pet. This form asks for:
Pet information: Breed, type, name, microchip number, sex, size, colour, and temperament
Additional details: Training background, property suitability, and any enclosures or fencing
💡
Note from Gardian Property Management: A separate Form 21 is required for each pet.
📬 Step 2: Submit Your Pet Request to Gardian Property Management Once completed, return Form 21 to your Gardian property manager. You can email it directly, or post it — just remember to keep a copy for your records.
⏳ Allow extra time if posting the form to ensure you meet the response timeframe.
⏳ Step 3: Receive a Response Within 14 Days
Under the law,
Gardian Property Management (or the property owner we represent) must respond in writing
within 14 days. The response will include:
Approval or refusal of your request
Any reasonable conditions, such as outdoor-only requirements or professional cleaning
If declined, valid reasons must be provided
✅ If no response is received within 14 days, your pet request is automatically approved.
🚫 Step 4: Valid Grounds for Refusal
While we aim to support responsible pet ownership, there are a few lawful reasons your pet request may be declined:
The pet may pose a risk to health or safety
The rental property is unsuitable for the pet (e.g., lack of fencing)
Local council by-laws prohibit the animal
❌ General “no pets” policies are no longer allowed under the RTRA Act.
🏢 Step 5: Extra Approval for Body Corporate Properties
If you’re renting a unit, townhouse, or property within a body corporate, you may also need separate approval through the body corporate committee. This can take longer and may have specific rules.
📝 Check your building’s by-laws or speak to your Gardian property manager for guidance.
🛠️ Step 6: Dispute Resolution Options
If issues arise during the pet application process, you have several options:
Talk to us – Most concerns can be resolved with open communication
Contact the RTA – Free dispute resolution services are available through the
Residential Tenancies Authority Escalate to QCAT – If needed, you can take your case to the
Queensland Civil and Administrative Tribunal for a legally binding outcome
Gardian Property Management encourages tenants to reach out early so we can help resolve matters promptly.
🐕 Working Dog Exemptions
If your pet is a guide, hearing, or assistance dog, approval is not required. These working dogs are protected under the RTRA Act and can be kept without permission.
🧹 Responsibilities of Tenants with Approved Pets
Once your pet is approved by
Gardian Property Management:
Ensure the animal does not damage the property or disturb neighbours
Repair any damage caused by your pet (this is not considered fair wear and tear)
Follow all agreed conditions stated in the approval
Responsible pet ownership is key to maintaining a great rental experience for everyone.
📚 Useful Resources for Tenants
Form 21: Request to Keep a Pet (RTA)
Renting with Pets – RTA Fact Sheet
RTA Dispute Resolution Service
At
Gardian Property Management, we understand that pets are part of the family. By following the proper process, we can help ensure a smooth experience for both tenants and property owners.
Whether you're introducing a rescue cat, a loyal dog, or something more exotic, our team is here to support you at every step.
