At Gardian Property Management, we know that prompt, professional maintenance protects your investment and keeps tenants happy. A small repair fixed today can prevent a costly problem tomorrow — and our streamlined process ensures that maintenance requests are handled quickly, cost-effectively, and with minimal stress for both owners and tenants.
Here’s how our property management team manages maintenance requests from start to finish.
Why Fast Maintenance Matters for Mackay Rentals
A well-maintained rental property doesn’t just look good — it:
Retains its value long-term
Attracts and retains quality tenants
Reduces expensive emergency repairs
Improves tenant safety and comfort
By addressing repairs quickly, we protect your investment and your rental return.
Step 1: Easy Reporting for Tenants
We make it simple for tenants to lodge maintenance requests through:
Online maintenance forms
Email submissions
We encourage tenants to provide detailed descriptions and photos/videos of the issue so our team and trades can act quickly.
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Step 2: Prioritising the Request
At Gardian, every request is assessed and prioritised:
Emergency Repairs – Urgent issues posing safety risks or major damage (burst pipes, electrical faults, gas leaks). Actioned immediately under Queensland tenancy laws.
Urgent Repairs – Important but non-life-threatening issues (broken hot water systems).
General Maintenance – Minor issues such as dripping taps, garden maintenance, or cosmetic repairs, scheduled in consultation with owners and tenants.
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Step 3: Engaging Trusted Mackay Trades
We work with a network of licensed, insured, and reliable tradespeople who meet our high standards. These strong relationships mean faster response times — often same-day service for emergencies — and consistent quality workmanship.
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Step 4: Clear Communication for Owners & Tenants
We keep everyone informed every step of the way:
Owners receive repair details, cost estimates, and approval requests.
Tenants get clear timeframes and instructions to prepare for tradespeople.
This transparency avoids misunderstandings and ensures a smooth process.
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Step 5: Follow-Up & Record Keeping
Once the job is done, we:
Confirm repair quality meets our standards
Check tenant satisfaction
Process invoices promptly
Log the repair in our system for future reference and maintenance planning
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The Gardian Difference
Our commitment is simple: protect your investment, keep tenants happy, and minimise repair costs. With Gardian Property Management, you can trust that every maintenance request is handled efficiently and professionally — so you can enjoy peace of mind.
📞 Contact our Mackay property management team today to see how we can make owning a rental stress-free.
